Eddy’s Journey. How Balancing Monitoring with Report Writing has Helped UltramapGlobal’s AssetMonitor® Software Become World Number One.

In UltramapGlobal’s world of subsea cable protection, there’s a difference between Monitoring and Report Writing.

Monitoring is big. Really big. Our AssetMonitor® software and our Monitoring Team monitor 100 million vessel movements around the world. Every. Single. Day. That’s one of the reasons why 100% of our customers experience fewer cable strikes after choosing us.

The Most Important Thing In Our Business.

And alongside Monitoring, is Report Writing.

Report Writing is different. To Monitoring. Because whilst Monitoring gives us forensic, always-on understanding, Report Writing gives us further analysis, reasoning, insight and learning. Which in turn gives us, and our customers, the most important thing in our business – better protection than anyone else can offer.

Meet Eddy.

To better understand how all this works, we chatted to UltramapGlobal’s Eddy.

Because Eddy has spent 5 years Monitoring for UltramapGlobal and has been exclusively Report Writing for a full year after that.

Eddy is expert at both.

Balance.

We spoke to Eddy in late 2023. Eddy says:

“As good as UltramapGlobal’s AssetMonitor® software is – it is the most used specialist subsea cable monitoring software in the world – it doesn’t quite give us everything we need. To protect customers as well as we can and do, I mean.”

“When I was part of the Monitoring Team, it required my complete focus. We now have 25 Monitoring Managers and Analysts, at 3 locations around the world, monitoring over 3 shifts. Monitoring is always on. Every second of every day. It’s intense!”

“Report Writing balances with this. It is the comfort blanket that wraps around the intensity of the monitoring. And Report Writing has become so important and valuable that, in recent years, UltramapGlobal has appointed more and more dedicated Specialist Report Writers.”

Awesome, Layered Protection.

The Reports that Eddy creates can be between 30 and 200 pages long.

In the early days, the reports were reactive rather than strategic. Reports were bespoke documents normally triggered by specific customer briefings or they captured a moment in time. Nowadays, in 2023, Report Writing is increasingly proactive and is an important part of service delivery for every customer.

“Reports give customers additional peace of mind. They are an expression of commitment and how much we care. We library them. They are many.”

Explains Eddy.

“The Reports that we create for clients each month are so thorough. The AssetMonitor software identifies patters and threats in a slightly different way to how I would as a Report Writer. The combination of both kinds of analysis – software and human – gives awesome, layered protection and insight. The best in the world.”

“I write dozens of reports each month one for each of my customers. As each month passes, we learn more and more. There’s a snowballing effect. We’re writing reports about cable, pipe and vessel activity on so many regions around the world.

Europe, America, Asia, the Middle East and Europe North, East West and South as four distinct European zones. Reporting is focused and forensic.”

What We Learn. And How we Improve.

We asked Eddy what kinds of things UltramapGlobal learns in this new era of AssetMonitor® checking 100 million vessel movements each day, plus Report Writing.

“I report on the number of events generated by zone, category and vessel type each month. That can be counted in the thousands within each report.”

“Then there are interventions. How many times the monitoring team is taking action to avoid cable strikes. Exactly what kind of intervention is recorded too. So we are constantly upgrading the effectiveness of the actions we take. This is all reported on by specific location and time, of course.”

Situational Awareness.

“Situational awareness is important. The fine detail. We know precisely which kind of vessels are likely to cause most threats, for example. By type and in which areas.

“Vessel anchoring, Dredging activities and Fishing activities, they can all potentially cause problems.

“And natural phenomena are a part of our monitoring and reporting too, of course. Weather patterns and predictions, for example. We monitor everything we can.

“New trends become apparent when analysing the data for Report Writing. Seasonal, behavioural, all sorts of things that only human intervention could pick up.

As I say, that’s why Report Writing is becoming an increasingly important and sophisticated part of the UltramapGlobal business.”

The Specifics.

Because of the Report Writing part of our work, we have learned, for example that our monitoring service has to keep evolving. Things we learn and highlight in our reports get translated into live monitoring rule changes so our team remains current and totally aware of what’s happening now. This all means better protection for our customers,

Our customers use the content of our reports in different ways. Some collate the statistical content and use it to interact with their customers. Others actively engage in communicating with vessels we identify in our ‘top 10’ lists.

These are just a few examples. Our feedback tells us that the reports we create are valuable and important and are live working documents.

Disputes.

“Report Writing can help with disputes. This sounds like a negative part of our work here at UltramapGlobal. But really, it isn’t. It’s positive.

The balance of AssetMonitor® and manual Report Writing almost always sees the truth of any given event. Or we can get to the truth. So ambiguity is removed.

‘He said-she said’ becomes irrelevant. Conflicting ideas or narratives become irrelevant. Because we see what happened.”

Eddy’s Journey.

We asked Eddy about his personal journey. We were interested in, for example, whether years in the UltramapGlobal Monitoring team has helped Eddy to be a better Report Writer.

“I served my time as part of the Monitoring Team and it has definitely made me a more effective Report Writer.

I’ve overseen, either directly or indirectly via AssetMonitor®, literally billions of vessel movements. That gives you unique insights. Instincts, I suppose. Intuition around how to best protect customer assets, even when situations are brand new. You just know what might happen and what to do to avoid it.

After all, UltramapGlobal is not in the business of mopping up or unpacking what has happened in a cable strike. We can help post mortem and better understand non-customer cable strikes of course. But that’s not our core business.

We’re in the business of protection. We stop cable strikes happening in the first place. It’s what the business was born to do.

Every single UltramapGlobal customer sees a drop in cable strikes. Over half of them – to no cable strikes at all. Zero. That’s perfect for us. And for the customer. It’s what we always aim for.”

Eddy Connelly is one of UltramapGlobal’s most experienced Report Writers. We’d like to thank Eddy for reflecting on his work, helping all of us, inside and outside the business, to understand and more fully appreciate how the UltramapGlobal global business actually works.

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